Last Updated: January 30, 2026
wuuf! Veterinary Care ("wuuf!," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at wuufvet.com and our veterinary telemedicine services.
We collect information you provide directly to us, including:
When you access our services, we automatically collect:
With your consent, we may record video consultations for quality assurance, veterinary record-keeping, and to improve our services. These recordings are stored securely and access is restricted to authorized personnel.
During video consultations, audio is automatically recorded to assist in generating accurate SOAP (Subjective, Objective, Assessment, Plan) medical notes for your pet's record. This audio recording:
The transcription and AI-generated medical notes are reviewed and approved by our veterinarian before being added to your pet's medical record. You may request access to the finalized medical notes through your account.
We use the information we collect to:
If you opt in to receive SMS notifications, we will use your phone number to send appointment-related text messages. By opting in, you consent to receive:
Message Frequency: Up to 5 messages per appointment.
Opt-Out: Reply STOP to any message to unsubscribe.
Help: Reply HELP or contact support@wuufvet.com.
Message and data rates may apply.
Your phone number will not be shared with third parties for marketing purposes. We use your number solely for transactional communications related to your appointments.
We do not sell your personal information. We may share your information with:
We implement appropriate technical and organizational security measures to protect your personal information, including:
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Pet medical records are retained in accordance with applicable veterinary record-keeping requirements. You may request deletion of your account data by contacting us, subject to our legal obligations to retain certain records.
Depending on your location, you may have the right to:
To exercise these rights, please contact us at support@wuufvet.com. We will respond to your request within 30 days.
We use cookies and similar technologies to enhance your experience, analyze site usage, and personalize content. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.
We use:
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal information).
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
wuuf! Veterinary Care
Email: support@wuufvet.com
Phone: (571) 281-8747
Address: 8401 Mayland Dr, Ste S, Richmond, VA 23294
For data deletion requests, please email: support@wuufvet.com with the subject line "Data Deletion Request."
